The Team

The BID team is made up of an Executive Team and a street team with: the Ambassadors, Patrol and Clean teams.

Executive Team

The Executive Team is made up of staff that coordinate and carry out the KPI’s set by the Board of BID members. Working closely with the Patrol Team, Clean Team and Ambassadors to make sure The Northbank remains a tight-knit community and becomes the destination of choice for investment.

Ruth Duston OBE, OC

Chief Executive

Katherine Fleming

Katherine Fleming

Operations Director

Jacqueline Chambers

Jacqueline Chambers

Director of Public Affairs

Kate Hart

Director of Communications

Nicki Palmer

Nicki Palmer

Executive Manager

Mary Ward

Mary Ward

Office Manager

Alison Gregory

Alison Gregory

Head of Placemaking and Sustainability

Jade Thomas

Communications & Marketing Manager


Our friendly team of Ambassadors provide a warm welcome to visitors to the Northbank, from Londoners and tourists alike. Encouraging footfall into the local economy, our team help with expert directions and personal recommendations. As the face of the Northbank our ambassadors engage with our businesses to pass on the latest BID news and events or just to check how they are doing.

Our ambassadors also keep an eye out for street faults and hazards, such as dangerous paving, damaged road signs and broken street lights. These issues are reported to Westminster or Transport for London and monitored, helping to improve the street experience and making them that little bit safer for everyone.

Patrol Team

Our professional, SIA licensed team provide assistance to local businesses, helping to deter anti-social behaviour and low-level crime. Working closely with the Met, Westminster and local outreach charities our team talk with the Northbank’s street population, doing welfare checks and signposting local services to help them find pathways off the streets.

The team work between 06:30-23:30 on weekdays and 08:30 am – 17:30 pm on Saturdays.

The Northbank office can be contacted Monday-Friday between 09:00-17:00pm on 0203 697 9270 or ask us about joining our free radio network for retail and commercial premises.

Clean Team

Working Monday to Friday our seven clean team members provide a fantastic additional service alongside the council’s own provision. As well as sweeping up litter and leaves our team clean and remove the majority of graffiti and stickers from our walls and street furniture.

The Northbank’s electric vehicle has had an exciting new make-over. Providing a responsive janitorial service across the footprint during the day, our little blue van is out with our Night Team jet-washing our pavements, removing chewing gum and deep staining between 2200-06:00 Sunday to Thursday.


If you have any queries please don’t hesitate to get in touch, the Northbank office can be contacted Monday-Friday between 09:00-17:00pm

T: 020 3697 9270