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The Team

The BID team is made up of an Executive Team and a street team with: the Ambassadors, Patrol and Clean teams.

Executive Team

The Executive Team is made up of staff that coordinate and carry out the KPI’s set by the Board of BID members. Working closely with the Patrol Team, Clean Team and Ambassadors to make sure The Northbank remains a tight-knit community and becomes the destination of choice for investment.

Ruth Duston OBE, OC

Chief Executive

Katherine Fleming

Chief Operating Officer

Jacqueline Chambers

Jacqueline Chambers

Director of External Affairs

Vikash Patel

Finance Director

Kiera Ryan

Head of Marketing

Jane Parsons

Executive Assistant to Ruth Duston and Governance Officer

Alison Gregory

Head of Placemaking and Sustainability

Jade Thomas

Communications & Marketing Manager

Lauren Dowdle

Security and Business Resilience Manager

Chloe McAllister

Events Manager

Ebony Ximines-Parke

Social Responsibility Manager

Mary Ward

Office Manager

Catherine Jenkins

Planning & Placemaking Project Manager

Barry Cast

On Street Team Manager

Christine Westbrook

Assistant Accountant


Our friendly team of Ambassadors provide a warm welcome to visitors to the Northbank, from Londoners and tourists alike. Encouraging footfall into the local economy, our team help with expert directions and personal recommendations. As the face of the Northbank our ambassadors engage with our businesses to pass on the latest BID news and events or just to check how they are doing.

Our ambassadors also keep an eye out for street faults and hazards, such as dangerous paving, damaged road signs and broken street lights. These issues are reported to Westminster or Transport for London and monitored, helping to improve the street experience and making them that little bit safer for everyone.

Working Hours:

      • Monday to Saturday – 8:30  to 18:00 (excluding bank holidays)



Patrol Team

Our professional, SIA licensed team to provide assistance to local businesses, helping to deter anti-social behaviour and low-level crime. Working closely with the Met, Westminster and local outreach charities our team talk with the Northbank’s street population, doing welfare checks and signposting local services to help them find pathways off the streets.

Working Hours 

      •  Monday to Friday – 07:00 – 23:00
      • Saturday – 10:00 – 20:00

Clean Team

Working Monday to Friday our dedicated clean team provides an additional service alongside the council’s own provision.

The team conducts litter picking, the removal of graffiti and stickers, pavement flushing and deep cleaning to remove gum and residue.

Providing a responsive janitorial service across the footprint during the day, the clean team are contactable via 07934845503.

Working Hours:

  • Monday to Friday 07:00- 16:30



If you have any queries please don’t hesitate to get in touch, the Northbank office can be contacted Monday-Friday between 09:00-17:00pm

T: 020 3697 9270


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